Consumer Code for Home Builders

Russell Homes is committed to providing you, our customers, with quality homes and a professional service.

No matter who you are dealing with, or what queries, questions or complaints you may have, buyers can be confident that our people and procedures will adhere to the terms of our Charter and the ‘Consumer Code for Home Builders’.

The Code ensures that home buyers:

  • Will be treated fairly
  • Are provided with clear and professional service
  • Are given reliable information to make the right decision for them
  • Have access to a quick and low-cost dispute resolution arrangement if dissatisfied with any aspect of the services provided.

For full details of the Consumer Code for Home Builders please speak to one of our sales consultants or visit the Consumer Code website by clicking here.