What is snagging and why is it important?
Buying a new build home may make you think that means the home will be in mint condition, but when it comes to houses, new does not necessarily mean flawless.
Houses are built by people, and although everything is checked as thoroughly as possible before you move in, it is only natural that some things may be missed. However, our customer service team are here to help you through the process, so you are not on your own!
Any minor defects or problem with a new build property after the building work has been completed are known as ‘snags’ and are a perfectly normal part of the process. They are typically something that looks unfinished or isn’t fitted properly, such as paint needing touched up, or a door not fitting quite right due to shrinkage.
If you spot any defects in your new home, it is your responsibility to make a list and report them to your developer, who will fix any issues in accordance with the warranty. New build homes come with a 10 year warranty, which covers the minor issues such as paint touch ups or problems caused by shrinkages for the first two years. The final 8 years of the warranty covers major structural issues with the property, such as the foundations, roof, ceilings or chimney. If you aren’t sure whether or not something is covered, the best thing to do is give our customer service team a call and they will be able to point you in the right direction.
The ideal time to make a snagging list is after the property is finished, but before you exchange contracts and move in. This is because it is always easier to fix things in a property when it is empty, however it isn’t always possible to gain access at this point. If you aren’t able to, it would be a good idea to have a walk around the property before you move all of your belongings in and make a list of any snags that you find, reporting them to the developer as soon as possible.
Don’t worry though if you don’t notice something straight away, you have up to two years to report any minor issues in accordance with the warranty. If you have any questions or need any help with snags in your Russell Homes property, give our customer service team a call, we are happy to help!